Frequently Ask Questions
Below are frequently asked questions, you may find the answer for yourself.
Orders & Returns
Shopping on DVOTI is simple. Browse your preferred collection, select the size and quantity, and click on “Add to Cart” or “Buy Now”. Proceed to checkout, enter your shipping details, choose your preferred payment method, and confirm your order. Once placed successfully, you will receive an order confirmation via email and SMS.
Orders can only be modified before they are processed for dispatch. If you wish to change the size, address, or product details, please contact our support team immediately through WhatsApp or email with your order number. Once the order has been shipped, modifications will no longer be possible.
You may cancel your order before it is shipped from our warehouse. To request cancellation, visit the “My Orders” section in your account or contact our customer support team. Refunds for prepaid orders are processed back to the original payment method within the standard banking timeline.
Once an order has been dispatched, it cannot be cancelled. However, eligible products may still be returned after delivery according to our return policy.
After your order is dispatched, a tracking link and courier details will be shared via email and SMS. You can also track your shipment anytime from the “My Orders” section in your DVOTI account.
Most orders are delivered within 3–7 business days depending on your location. Metro cities are usually delivered faster, while remote areas may require additional transit time.
While we strive to deliver every order on time, delays may occasionally occur due to logistics, weather conditions, or high demand periods. If your order is delayed beyond the estimated timeline, please contact our support team for assistance.
Yes, eligible products can be returned if the size or fit is not suitable. The product must be unused, unworn, with original tags and packaging intact. Return requests must be initiated within the eligible return window mentioned on the product page.
To initiate a return, log into your DVOTI account and visit the “My Orders” section. Select the relevant order and click on “Request Return”. Follow the instructions to schedule pickup or self-ship the item if pickup service is unavailable in your area.
Certain categories such as customized products, stitched items, accessories, innerwear, jewellery, and products purchased during final sale may not be eligible for return or exchange. Please check the return eligibility mentioned on the product page before purchasing.
Refunds are generally processed within 5–7 business days after the returned product passes quality inspection. The amount is credited back to the original payment method or store wallet depending on the payment mode used.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear images and your order details. Our team will investigate the issue and arrange a replacement or refund wherever applicable.
Exchange availability depends on the product category and stock availability. If exchange is supported for your item, you will see the exchange option while initiating the return request.
Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect product delivered by us.
If your order is marked as delivered but has not been received, please contact our support team within 24 hours. We will coordinate with the courier partner and investigate the delivery status.
Yes, guest checkout may be available for selected orders. However, creating an account helps you track orders, manage returns, save addresses, and enjoy a faster checkout experience.
Orders may be automatically cancelled due to payment failure, stock unavailability, verification issues, or courier service limitations in certain locations. In such cases, prepaid amounts are refunded automatically.
Yes, you can reorder eligible products from your order history through the “My Orders” section, subject to stock availability.
Shipping & Delivery
DVOTI offers standard and express shipping options depending on your delivery location and product availability. Available shipping methods will be displayed during checkout.
Yes, DVOTI offers free shipping on eligible prepaid orders above a specified order value. Promotional free shipping offers may vary during sale periods and festive campaigns.
Most domestic orders are delivered within 3–7 business days. Delivery timelines may vary based on product availability, customization requests, courier network coverage, and your shipping location.
Yes, DVOTI ships to most serviceable pin codes across India through trusted courier partners.
Yes, international shipping is available for selected countries. Shipping charges, customs duties, and delivery timelines may vary depending on the destination country.
Once your order is dispatched, tracking details and courier information will be shared via email and SMS. You can also track your shipment from the “My Orders” section in your DVOTI account.
Shipping delays may occur during high-demand periods, public holidays, severe weather conditions, operational disruptions, or due to courier network issues. Our team continuously works to minimize delays and keep you updated.
If you entered an incorrect shipping address, please contact our support team immediately before the order is dispatched. Once shipped, address modifications may not always be possible.
Shipping addresses can only be updated before dispatch confirmation. Please contact our customer support team as early as possible with your order details.
Yes, DVOTI sends regular shipping updates through email and SMS, including order confirmation, dispatch confirmation, tracking details, and delivery notifications.
If your shipment has not moved for an extended period, please contact our support team with your tracking number. We will coordinate with the courier partner to resolve the issue.
Courier partners generally attempt delivery multiple times before returning the shipment. You may also receive a call or SMS from the delivery agent to reschedule delivery.
Currently, DVOTI does not guarantee time-slot based deliveries. However, some courier partners may contact you directly to coordinate delivery timing.
Shipping charges are generally non-refundable unless the return is due to a damaged, defective, or incorrect product delivered by DVOTI.
Shipping charges depend on product weight, package dimensions, destination, and selected delivery method. The final shipping fee is displayed during checkout before payment.
Cash on Delivery is available for selected pin codes and order values. COD availability is shown during checkout based on your location.
COD availability depends on courier serviceability, order value, product category, and delivery risk assessment for specific locations.
If the outer packaging appears damaged or tampered with at the time of delivery, please refuse the package or record clear photos/videos and contact our support team immediately.
Yes, products from the same order may ship separately depending on warehouse availability, brand sourcing, or packaging requirements.
Delivery availability on weekends and holidays depends on your courier partner and local serviceability conditions.
International orders may attract customs duties, import taxes, or local handling charges depending on your country regulations. These charges are usually payable by the customer.
Currently, DVOTI does not offer warehouse pickup services. All orders are delivered through our authorized shipping partners.
Payment & Billing
DVOTI accepts major debit cards, credit cards, UPI payments, net banking, digital wallets, and Cash on Delivery (COD) for eligible orders and locations.
Yes, Cash on Delivery is available for selected pin codes and eligible order values. COD availability will be shown during checkout based on your delivery location.
Yes, all online transactions on DVOTI are processed through secure and encrypted payment gateways to ensure complete payment safety and customer data protection.
Payments may fail due to insufficient balance, incorrect card details, expired cards, OTP verification failure, bank restrictions, or temporary network issues. Please retry using another payment method if required.
If your payment was deducted but no order confirmation was generated, the amount is usually reversed automatically by your bank within the standard banking timeline. If the issue persists, please contact our support team with the transaction details.
Refunds are generally processed within 5–7 business days after the returned product passes quality inspection. Actual credit timelines may vary depending on your payment provider or bank.
Yes, once your payment is successfully completed, you will receive an order confirmation via email and SMS containing your order details and payment summary.
Yes, DVOTI supports UPI payments through popular apps and banking platforms for a fast and secure checkout experience.
Currently, DVOTI supports one payment method per order unless store credits, wallet balances, or promotional credits are specifically enabled.
Cash on Delivery availability depends on product category, order value, shipping location, courier partner policies, and risk assessment.
Yes, a digital invoice is generated for every successful order and shared through email. You can also access invoices from the “My Orders” section in your account.
Payment methods cannot usually be changed after the order is confirmed. However, if your order has not yet been processed, please contact customer support for assistance.
No, DVOTI maintains transparent pricing. Applicable taxes, shipping charges, and discounts are clearly displayed during checkout before payment confirmation.
For security reasons, DVOTI does not directly store your complete card information. Saved payment preferences, if available, are managed securely by trusted payment gateway providers.
EMI options may be available on selected cards, banks, and order values during checkout depending on payment gateway support.
Refund differences may occur if shipping fees, COD charges, partial returns, promotional discounts, or coupon adjustments were applied during the purchase.
Yes, GST invoices can be provided for eligible purchases. Please ensure you enter the correct billing information during checkout.
International transactions are usually processed in INR or supported local currencies depending on the payment gateway and destination country.
Some banks or card providers may apply additional international transaction or currency conversion charges depending on your payment method and country.
Most promotional codes cannot be combined with other offers unless explicitly stated during the campaign or checkout process.
Please ensure the coupon is valid, not expired, and applicable to the selected products or order value. If the issue continues, contact our support team for assistance.
Yes, refunds for prepaid orders are generally credited back to the original payment source used during checkout.
Size & Fit Guide
Each product page includes a detailed size chart to help you select the best fit. We recommend comparing your body measurements with the provided chart before placing an order.
The size guide is available on every product page near the size selection area. It contains measurements for bust, waist, hips, and garment dimensions wherever applicable.
DVOTI products are generally designed according to standard Indian sizing. However, fit may vary slightly depending on fabric, silhouette, and style type.
If your measurements fall between two sizes, we usually recommend choosing the larger size for a more comfortable fit, especially for fitted or structured styles.
Use a measuring tape to measure your bust, waist, hips, shoulder width, and inseam accurately. Ensure the tape is snug but not tight for the most accurate results.
Yes, sizing may vary slightly depending on the fabric type, design structure, embroidery, layering, stretchability, and silhouette of the product.
If the fit is not suitable, eligible products can be exchanged or returned according to our return and exchange policy.
Yes, DVOTI offers selected styles in extended and plus-size ranges depending on collection availability.
Fit information such as relaxed fit, regular fit, oversized fit, or slim fit is usually mentioned in the product description section.
Custom sizing may be available for selected collections or made-to-order products. Please contact customer support before placing your order.
Yes, fabrics with stretch, layering, lining, or embroidery may fit differently compared to lightweight or flowy fabrics. Product descriptions often mention fabric behavior and comfort level.
Yes, garment measurements may include additional allowance for comfort and movement. Please carefully review the sizing guide provided on each product page.
For ethnic wear, we recommend prioritizing bust and waist measurements. If you prefer a relaxed fit or plan to layer garments, consider sizing up.
Yes, many product pages include model height and the size worn to help customers better understand the fit and fall of the garment.
Customized or altered products are generally not eligible for return or exchange unless there is a manufacturing defect or incorrect customization.
If you prefer a more relaxed or oversized look, you may consider choosing one size larger depending on the garment style and structure.
No, stitched products follow ready-to-wear measurements, while unstitched products provide fabric dimensions for custom tailoring.
Yes, our support team can assist you with sizing recommendations based on your measurements and preferred fit preferences.
Different cuts, silhouettes, embroidery placements, fabric structures, and styling patterns can slightly affect how the same size fits across products.
If your preferred size is currently unavailable, you may use the “Notify Me” option where available or contact customer support for restocking information.
Products & Care
Care instructions vary depending on the fabric and embroidery details of each garment. We recommend checking the wash care label attached to the product before cleaning or storing the outfit.
Not all garments are suitable for machine washing. Delicate fabrics, embroidery, sequins, handwork, and embellished products should preferably be dry cleaned or hand washed as recommended.
We make every effort to display product colors as accurately as possible. However, slight variations may occur due to lighting, photography, screen resolution, and display settings.
Certain natural fabrics such as cotton, silk blends, and linen may experience slight shrinkage after washing if care instructions are not followed properly.
We recommend storing ethnic garments in a cool and dry place using garment covers. Heavy embroidered outfits should be folded carefully and protected from direct sunlight and moisture.
Direct ironing on embroidery, sequins, beads, or prints is not recommended. Always iron such garments inside out or use a protective cloth layer.
Some richly dyed fabrics may release excess color during the first few washes. We recommend washing dark-colored garments separately initially.
DVOTI carefully selects quality fabrics designed for comfort and wearability. However, customers with sensitive skin should review the fabric composition mentioned on the product page before purchase.
Our collections may include cotton, silk, georgette, chiffon, rayon, organza, linen blends, velvet, crepe, and other premium fabrics depending on the design and season.
Festive and embellished outfits should be dry cleaned and stored properly after use. Avoid excessive exposure to moisture, perfumes, deodorants, and direct sunlight.
Accessories worn by models may sometimes be used for styling purposes only unless specifically mentioned in the product description.
Use a low-heat steam iron or garment steamer for delicate fabrics such as chiffon, organza, silk, or georgette to avoid damage.
With proper handling and care, embellishments are designed to remain intact. However, excessive pulling, rough washing, or improper storage may affect delicate detailing.
Selected DVOTI collections may feature handcrafted embroidery, artisanal detailing, or hand-finished elements depending on the design.
Fabric details and material composition are mentioned on the product page under the product description or specifications section.
Direct contact with perfumes, deodorants, or strong chemicals may affect delicate fabrics, embellishments, or embroidery finishes over time.
DVOTI collections are designed across seasonal categories including summer wear, festive wear, winter layers, and occasion-based styles.
Yes, most garments include a wash care label or maintenance instructions to help customers preserve product quality and longevity.
Heavily embroidered or embellished garments should preferably be professionally dry cleaned to maintain their detailing and structure.
Most garments can be altered locally according to your preference. However, heavily embroidered or structured outfits may require professional tailoring support.
Fabric texture and weave may appear slightly different in person due to photography lighting, screen calibration, and natural fabric characteristics.
Store garments in breathable fabric covers, avoid hanging very heavy outfits for long periods, and keep products away from humidity and direct sunlight.
Customization & Alterations
Yes, selected DVOTI products may be eligible for customization services depending on the design, fabric, and collection type.
Customization options may include size adjustments, sleeve modifications, blouse stitching, length alteration, neckline changes, and made-to-measure tailoring for selected outfits.
Yes, custom stitching services may be available for selected unstitched suits, lehengas, saree blouses, and ethnic wear products.
You may contact our customer support team before placing your order to discuss available customization options and tailoring requirements.
Customization and alteration charges depend on the type of modification requested and the complexity of the design.
Yes, customized and altered products generally require additional processing time before dispatch. Estimated timelines will be shared during confirmation.
Yes, blouse customization may be available for selected saree collections depending on the product type and stitching support.
Sleeve length, neckline shape, and certain fit adjustments may be possible for eligible products before processing begins.
Customized, altered, or made-to-order products are generally not eligible for return, exchange, or cancellation unless there is a manufacturing defect or incorrect customization.
Yes, our support team may assist you with measurements and fit guidance to help achieve the best possible customized fit.
Measurements may include bust, waist, hips, shoulder width, sleeve length, blouse length, inseam, and height depending on the product category.
Yes, separate blouse customization may be available for selected lehenga sets depending on the collection and stitching service.
DVOTI currently does not provide post-delivery alteration services. Customers may use local tailoring support if additional adjustments are required after receiving the outfit.
Once the tailoring or customization process has begun, additional modification requests may not be possible.
Selected bridal and festive collections may support advanced customization services including blouse tailoring and fit adjustments.
We make every effort to maintain design accuracy. However, slight variations may occur due to handcrafted work, fabric behavior, embroidery placement, and screen display differences.
Length customization may be available for selected dresses, gowns, kurtas, lehengas, and ethnic sets depending on the product design.
Since customized products are tailored according to the measurements provided, fit responsibility partially depends on measurement accuracy. Minor local alterations may still be required in some cases.
Yes, selected collections may support extended sizing and plus-size customization based on product availability and design limitations.
Depending on availability, our support team may arrange styling or sizing guidance for customization-related queries.
