Policies & Procedures

Shipping & Cancellation
Policy

Transparency is a form of care. Everything you need to know about how your order travels from our hands to yours.

Section 01

Shipping Policy

10–15 days
Standard Delivery
1 kg
Base Shipping Weight
Standard Domestic Delivery

For all domestic orders, please allow 10–15 business days from the date of order placement for delivery. You will receive a notification via email once your order has been dispatched, along with tracking details where applicable.

Express Delivery Available

For express shipping, please place your order directly via WhatsApp. You can share a screenshot of the article you love, or ask about items ready for express dispatch.

Shipping Charges & Weight Policy

The shipping charges displayed at checkout are calculated for shipments up to 1 kg. If additional charges apply due to actual package weight, dimensions, destination, or revised courier rates — you will be notified on WhatsApp before dispatch. Your order will be shipped only after you have confirmed the revised charges.

Please Note: We partner with trusted courier services to ensure your order reaches you safely. Delivery timelines are estimates and may vary during peak seasons, public holidays, or due to factors beyond our control.
 
Section 02

Cancellation Policy

12-Hour Cancellation Window

Cancellation requests are accepted strictly within 12 hours of placing your order. Once an article has been confirmed for dispatch, the order cannot be cancelled under any circumstances.

How to Request a Cancellation
1
Act within 12 hours
Cancellation requests must be raised within 12 hours of placing your order. Requests after this window cannot be entertained.
2
Contact us via Email or WhatsApp
Email us at info@dvoti.com or WhatsApp us at +91 78338 89100 with your order number and reason for cancellation.
3
Receive Confirmation
Our team will review your request and confirm cancellation if it meets our policy criteria. You will be notified via the same channel.

We are closed on Sundays & Bank Holidays. Requests sent on these days will be reviewed on the next working day. Please plan accordingly — the 12-hour window still applies from your order time.

Please Note: Once an article has been confirmed by our team and moved to the packing stage, the order is considered fulfilled and is not eligible for cancellation, regardless of the time elapsed.
Get in Touch

Have a question?
We're here to help.

Email
info@dvoti.com
WhatsApp
+91 78338 89100
Working Hours
Mon–Sat, 10 AM–7 PM