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Our Commitment to You
Returns? Absolutely. Refunds? Not for the half-hearted.
Return & Exchange
Policy
Thoughtful Fashion · Responsible Choices
We get it — sometimes things just don't work out. Whether it's not your vibe or you need a different size, we're here to make things right.
01
Why We Follow a No-Refund Policy
When Dvoti began its journey, we introduced easy returns and refunds to create a seamless shopping experience. We believed flexibility would build trust. Over time, however, we encountered challenges that made this approach difficult to sustain.
We received products that had been used, damaged, returned without original packaging, or no longer met our quality standards. Every Dvoti piece is thoughtfully designed, quality-checked, and prepared with care — behind each garment is the dedication of skilled artisans, designers, and countless hours of craftsmanship.
The Problem We Faced
Returned items — used, damaged, or missing original packaging — could not be resold or restored, resulting in unnecessary waste of materials, time, effort, and the hard work of our artisans.
Our Conscious Decision
To maintain quality, authenticity, and the value that defines Dvoti, we made a responsible decision to adopt a No Return & No Refund Policy — not out of distrust, but out of deep respect for our craft.
Strict Hygiene & Quality Standards
Reduce Fashion Waste
Protect Artisan Craftsmanship
Sustainable Shopping Practices
Premium Products at Fair Prices
While we do not offer refunds, we remain fully committed to assisting customers with genuine concerns — damaged products, incorrect items, or missing goods — subject to our verification process.
02
Exchange Policy
What We Offer
Size exchange is absolutely available — within 2 days of delivery.
If the fit isn't right, we're happy to help. Simply reach out within 2 days, ensure the item is unused and in original condition, and we'll arrange a replacement. If your size is unavailable, you'll receive a store credit valid for 30 days.
Exchange Eligibility
Unused & unwashed item
Original tags intact
Original packaging intact
Within 2 days of delivery
Used or washed item
Missing tags or packaging
Sale / clearance items
Beyond 2-day window
How to Request an Exchange
Four simple steps. We handle the hard part.
1
Raise Your Request
Contact us within 2 days of delivery with your Order ID, registered number, and the size you need.
2
Pack & Ship
Carefully pack the unused item with original tags & packaging and ship it back via a reliable courier.
3
Share Tracking
Send us the courier AWB tracking number so we can monitor the return and prepare your exchange.
4
Receive Exchange
Once approved, we ship your replacement free of charge. If unavailable, store credit (30 days) is issued.
Good to Know
Exchange requests must be raised within 2 days of delivery.
Products must be unused, unwashed, and have all original tags & packaging.
Replacement shipping from Dvoti is absolutely free. You only arrange the return courier.
If requested size is unavailable, you'll receive store credit valid for 30 days.
Please keep your courier receipt safe until the exchange is fully completed.
03
Frequently Asked Questions
What if the product isn't the right fit for me?
We want you to love your Dvoti purchase. If you're facing a genuine size-related issue, we're happy to assist with an exchange.
If the requested size is unavailable, we'll provide a store credit valid for 30 days, so you can choose something you love at a later time.
Our goal is to offer a smooth solution while promoting thoughtful and sustainable shopping.
Can I exchange my order for a different size?
Absolutely! While we do not offer returns or refunds, we're happy to help with size exchanges. If the fit isn't quite right, reach out to us within 2 days of receiving your order.
To be eligible, the product must be unused, unwashed, and returned with its original tags and packaging intact.
If your preferred size is available, we'll send it to you with shipping on us. If not, a 30-day store credit will be issued.
What if my product arrives damaged, defective, or incorrect?
We conduct thorough quality checks before every dispatch. However, if you receive a damaged, defective, or incorrect item, please notify us within 2 days of delivery at support@dvoti.com.
Open-Box / Unboxing Video is Mandatory
An unboxing video is required to process your claim. The video must start before the package is opened and clearly show the sealed parcel, shipping label, and the issue with the product.
Record before opening the package — no exceptions
Once verified, we will offer an exchange or a 30-day store credit if the replacement is unavailable.
Why not allow returns like everyone else?
Because everyone doesn't create like we do. Our articles are made to order and crafted just for you. Allowing returns led to misuse, waste, and losses that impacted the future of our brand.
We've chosen a more responsible path — one that protects our products, our people, and our purpose.
Choosing Dvoti means choosing craftsmanship over convenience, and conscious values over mass choices.
Reach Out
Have a question? We're here.
A Note from Us
If you've read this far —
thank you.
thank you.
We know easy returns are the norm. But choosing Dvoti means choosing craftsmanship over convenience, and conscious values over mass choices. When you wear our saree, you wear purpose — and that sets you apart.
You don't just wear Dvoti. You give it your trust, your belief, your choice to stand with mindful fashion. You are our Shakti — limitless and powerful. And we will never take that trust for granted.
And let's be honest — nothing looks better than values that fit perfectly.
— With love, Team Dvoti